Global Storage offer a range of technical support solutions, tailored to suit the needs of your organisation. These include preventative maintenance plans, managed services, and outsourced support offerings.

The Global Storage Prepaid Priority Plan (PPP)

All of our customers with advanced support requirements choose to use a Global Storage PPP to deliver these needs. These plans give our customers flexible prepaid priority support, 24 hours a day, 7 days a week. Our customers receive premier support from the Global Storage Technical Team with response times ranging from two hours to NBD.

Maximum Flexibility!

This support service has been specifically developed with the aim of providing a high degree of expertise to the customer, with as much flexibility as required to suit their specific work environment.

Global Storage PPPs can be used for support, scheduled maintenance, project work, consulting, training, and site audits. The PPPs do not expire and can even be converted into hardware purchases if not being used.

Job Tracking System (JTS)

The Global Storage Job Tracking System (JTS) is an integral part to the way in which our Technical Services team deliver all our phone, email and onsite technical support.

The JTS ensures that all service jobs are allocated an individual job tracking number, response times are monitored and escalated, and job history is recorded. The JTS produces a Job form (checklist) that is approved for sign-off by our customers once the job is satisfactorily completed.

More Information?

Call Global Storage on 03 9445 3300 and ask for one of our storage consultants to find out more about our maintenance and support plans.

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